SAS Insurance Guru - Complete Protection

Lodge Your Complaint

Fill out the form below to register your grievance. Our team will contact you within 2 working days.

Full Name *

Policy Number

Mobile Number *

Email Address *

Insurance Type

Nature of Complaint *

Brief Description of Complaint *

Supporting Documents (Optional) Upload any supporting documents (Max 5MB, PDF/JPEG/PNG)

I confirm that the information provided is true and accurate to the best of my knowledge.

We take your privacy seriously. Your complaint will be handled confidentially.

What Happens Next?

1️⃣
Acknowledgement
You will receive a complaint reference number within 24 hours
2️⃣
Investigation
Our team will review your complaint and investigate
3️⃣
Resolution
We will resolve your complaint within 15 working days
4️⃣
Escalation
If unsatisfied, escalate to Grievance Officer then IRDAI

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Emergency Support

+91 9511146113

Grievance Redressal Process

Our multi-level process ensures fair and timely resolution of complaints

1

Level 1 - Customer Support

Contact our customer support team

Response: 24-48 hrs

2

Level 2 - Grievance Officer

Escalate if not satisfied

Resolution: 7 days

3

Level 3 - IRDAI

Escalate to IRDAI

Via IGMS portal

4

Level 4 - Ombudsman

Final escalation to Insurance Ombudsman

Legal recourse

Grievance Officer & Contact Details

Reach out to our Grievance Officer for unresolved complaints

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Grievance Officer

Mr. Rajesh Sharma

Senior Manager - Customer Relations

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Email

grievance@sasinsuranceguru.com

info@sasinsuranceguru.com

Response within 48 hours

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Phone / Address

+91 9511146113
+91 9511164113

First Floor, 38, Behind Laxmi Hospital
New Basti, Kalyanpur, Mirzapur
Kanpur, UP - 208017

IRDAI Escalation Process

If your complaint is not resolved within 15 days, you can escalate to IRDAI through IGMS.

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IGMS Portal:
https://igms.irda.gov.in

IRDAI also has a toll-free number: 155255 (or 1800 4254 732)

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Insurance Ombudsman

Final recourse - Insurance Ombudsman in your jurisdiction

Find Ombudsman →

Grievance Redressal Timeline

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Day 0-2

Acknowledgment

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Day 3-10

Investigation

✅

Day 11-15

Resolution

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After Day 15

Escalation to IRDAI

Frequently Asked Questions about Grievance Redressal

Fill the form, email, call, or write to us. Provide as much detail as possible.

We aim to resolve all complaints within 15 working days.

Escalate to IRDAI via IGMS portal or approach Insurance Ombudsman.

No, filing a complaint is completely free.

Name, contact, policy number, detailed description, supporting documents.

Need Immediate Assistance?

Our customer support team is available 24/7 to help you with any issues or complaints.

📞 Call Now ✉️ Email Grievance Officer

GrievanceRedressal